Refund Policy

Last Updated: May 27, 2026

Thank you for choosing HabitUp ("we," "our," or "us"). We want to ensure you have a great experience with our software-as-a-service (SaaS) application. Since our checkout process is handled by our online reseller and Merchant of Record, Paddle.com, all transactions and subsequent refund requests are subject to the following terms.

1. Standard Refund Window

We offer a 14-days money-back guarantee for all initial subscription purchases. If you are not entirely satisfied with the Service, you can request a full refund within 14-days of your original purchase date. No questions asked.

2. Subscription Renewals

Please note that the money-back guarantee applies only to the first-time purchase of a subscription. Automatic subscription renewals (whether monthly or annually) are not eligible for refunds unless required by local consumer law. To avoid being billed for the next period, you must cancel your subscription before the renewal date through your account dashboard or by contacting Paddle support.

3. How to Request a Refund

You can initiate a refund request in one of two ways:

• Via Our Support: Contact us directly by email at [email protected]. Please include your account email address and the transaction receipt number provided by Paddle. We will review your request and instruct Paddle to issue the refund if it falls within our policy.
• Via Paddle Directly: Since Paddle is the Merchant of Record, you can also contact Paddle Customer Support directly at paddle.net or via email at [email protected] to request a refund.

4. Processing of Refunds

Once a refund is approved by us or by Paddle, the transaction will be processed immediately. The funds will be credited back to the original payment method used during the purchase (e.g., credit card, PayPal). Depending on your financial institution, it usually takes between 5 to 10 business days for the funds to appear in your account.

5. Account Status Post-Refund

Upon the issuance of a refund, your access to the paid/premium features of HabitUp will be immediately revoked, and your account will be downgraded to the free tier or suspended, depending on the service structure.

6. Policy Abuse

We reserve the right to refuse refund requests if we reasonably suspect that our policy is being abused (e.g., repeatedly purchasing and requesting refunds for the same service to use premium features without paying).

7. Contact Us

If you have any questions or concerns regarding this Refund Policy, please do not hesitate to reach out to us at:

• By email: [email protected]